How are you protecting clients and staff during the COVID-19 pandemic? 

What We Will Do

Our staff will practice the following protocols:

• Temperatures taken before each shift. If any of our team members have a temperature or show any signs of sickness they will be sent home.

• Gloves and masks to be worn by all staff. Our staff will wear surgical masks during their entire shift. 

• 6 feet apart. Our staff will be enforcing and practicing social distancing within our clinics. 

• Frequent deep cleaning. Our staff will wipe down iPads, counters, door handles, beds, lasers, products touched/used after each use. 

What We Need You To Do

We need your help following the below protocols for the safety of our staff and clients:

• Appointments must be made online. In order to reduce the number of clients in our clinics at a time, you must have an appointment booked. We will only be allowing a maximum of 4 clients in the clinic at a time to help maintain 6 feet apart. 

• Masks will be required. You must wear a mask upon entering our clinics and can only be taken off during your facial. 

• Temperatures will be taken upon entering the clinic. Our team will use touchless thermometers. Should you have a temperature or showing any signs of sickness you will be asked to reschedule your appointment online and denied entry into the clinic. 

• Hand sanitizing. We will be providing all clients sanitizing gel throughout the clinic.

Who performs the treatment?

Our facial is performed by experienced, certified skincare professionals who receive rigorous and ongoing training on Skin Laundry protocols. Our treatment staff is overseen by a team of medical advisors including Board Certified dermatologists and internal medicine practitioners.

What areas of the skin can be treated?

Skin Laundry services can treat the face, neck & chest, upper arm, hands, and back.

Does it hurt?

No. You’ll feel a mild tingling sensation that is noticeable but not painful.

What are the immediate and long-term results?

Immediate Benefits

• Deep Clean: Vaporizes Dirt and Removes Bacteria
• Brighten: Dull Complexions and Unevenness, Fading Sun, Age and Acne Damage
• Wrinkle Release: Leaving Skin Smoother and Tighter
• Remove Spots: Helps Get Rid of Acne

Long-term Benefits of Regular Treatments

• Stimulates Collagen and Elastin Production for Firmer Skin
• Reduces the Visible Appearance of Pores
• Evens Skin Tone and Texture
• Reduces Hyperpigmentation and Melasma
• Clears acne and helps prevent future breakouts.
• Reduces Overall Redness
• Reduces Visible Scarring From Acne Lesions and Cysts.
• Diminishes Visible Broken Capillaries

How soon will I see results? 

After your first treatment, you will immediately notice cleaner, clearer, brighter, tighter and smoother skin. Regular, frequent treatments lead to optimal results. Improvements will accelerate after each additional session. Please note that everyone’s skin is unique and individual results may vary.

How many treatments do I need?

That depends on your individual needs. We believe in establishing a regular, convenient routine you can stick to both for treatment of any issues like acne or uneven skin tone as well as ongoing maintenance to keep your skin clean, bright, healthy and breakout free. Our knowledgeable skincare professionals will work with you to create your ideal treatment plan based on your needs.

How often should I go?

That depends on your individual needs. We believe in establishing a regular, convenient routine you can stick to both for treatment of any issues like acne or uneven skin tone as well as ongoing maintenance to keep your skin clean, bright, healthy and breakout free. Our knowledgeable skincare professionals will work with you to create your ideal treatment plan based on your needs.

Who should not undergo a facial?

For contraindications to our Laser Facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.

Can I cancel or reschedule an appointment?

Cancellations and Reschedules more than 6 hours in advance:

If you cancel or reschedule more than 6 hours before your appointment start time, no problem. Simply sign-in here and navigate to the Manage appointments section or give the clinic a call.

Cancellations and Reschedules within 6 hours / No Show:

Please provide at least 6 hour notice to change or cancel your appointment.

Do you have a late policy?

If you are more than 5 minutes late, your appointment will be cancelled. We ask that new clients arrive 10 minutes prior to their appointment start time with a Hong Kong ID to allow for time to fill out the necessary paperwork. 

Is proof of residency required in Hong Kong clinics?

For customers to receive the first time free Signature Laser facial treatment in Hong Kong clinics, you must present proof of residency document and/or driver’s license for Hong Kong. Customers who are not residents in Hong Kong, can still receive a Skin Laundry treatment at menu price.