Covid-19 Safety

How are you protecting clients and staff during the COVID-19 pandemic?

What We Will Do

Our staff will practice the following protocols:

Temperatures taken before each shift. If any of our team members have a temperature or show any signs of sickness they will be sent home.

Gloves and masks to be worn by all staff. Our staff will wear surgical masks during their entire shift. 

6 feet apart. Our staff will be enforcing and practicing social distancing within our clinics. 

Frequent deep cleaning. Our staff will wipe down iPads, counters, door handles, beds, lasers, products touched/used after each use. 

What We Need You To Do

We need your help following the below protocols for the safety of our staff and clients:

Appointments must be made online. In order to reduce the number of clients in our clinics at a time, you must have an appointment booked. We will only be allowing a maximum of 4 clients in the clinic at a time to help maintain 6 feet apart. 

Masks will be required. You must wear a mask upon entering our clinics and can only be taken off during your facial. 

Temperatures will be taken upon entering the clinic. Our team will use touchless thermometers. Should you have a temperature or showing any signs of sickness you will be asked to reschedule your appointment online and denied entry into the clinic. 

Hand sanitizing. We will be providing all clients sanitizing gel throughout the clinic.

The Facials

What can I expect during my first facial?

First time? We can’t wait to get you glowing! Learn more about what to expect here.

How often should I get a laser facial?

Just like doing laundry, we believe in establishing a routine to maintain clean, bright, healthy skin. Our skincare experts will create a customized treatment plan to determine how often you should come in to help achieve your personal skin goals.

What types of facials do you offer?

We offer various Laser facials each designed to target specific skin concerns. Learn more about our facials here.

Who performs the facials?

All Skin Laundry clinics are staffed with licensed healthcare professionals highly trained and overseen by our extensive team of qualified medical professionals including multiple board-certified dermatologists. Each and every Registered Nurse and Laser Specialist receive rigorous and ongoing training on Skin Laundry protocols.

Can I receive laser facials during pregnancy and/or while I am nursing?

Yes! Our Laser facials are safe to do during pregnancy and/or nursing. Please be sure to indicate on your medical intake form or let our medical professionals know if you are pregnant and/or nursing so that they can customize your treatment plan accordingly. Our Glow Peel enhancement and Vitamin A serums are not permitted if expecting and/or nursing.

SKIN 101
Who cannot receive a laser facial?

For contraindications to our Laser Facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.

How much is a laser facial?

Our goal is to make our laser facials as affordable as possible while delivering the highest level of care and results. Our bundles are designed to help you reach your skin goals and maintain them. Learn more here.


What is your late/cancellation policy?

If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a HK$200 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a HK$200 cancellation fee and will need to make a new appointment.


You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.

What is your return policy?

Retail unused in their original packaging purchased at any Skin Laundry clinic or our online store ( may be returned for a full refund of original payment within 30 days with an original receipt. Unfortunately, Skin Laundry products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Skin Laundry. Please contact the retailer you purchased the product from if you need to make a return.

Please note that Skin Laundry gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.

We practice a strict no refund policy on facials and bundles.

Why is a password required now for booking appointments?

We’ve updated our booking system so you can now manage your account, see your benefits online and many more exciting things to come! Please create an account to get you glowing!

Is proof of residency required in Hong Kong clinics?

For customers to receive the first time free Signature Laser facial treatment in Hong Kong clinics, you must present proof of residency document and/or driver’s license for Hong Kong. Customers who are not residents in Hong Kong, can still receive a Skin Laundry treatment at menu price.

Can I bring my children and/or pets to my treatment?

In order to provide excellent and safe customer service we have Supervision Policy in place that we kindly ask all of our clients to adhere to. We have implemented this policy in order to maintain a welcoming and comfortable experience for everyone.  

While we’d love provide supervision for children and/or pets, we cannot guarantee that our clinic team members would have the ability to do so. More importantly, we cannot be held responsible for our client’s children and/or pets. 

*We cannot allow a child or pet in the treatment room due to eye safety. This policy applies to service animals as well.


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Go get this facial. It takes no time at all, and the results last for weeks.


It only takes 15 minutes to emerge from Skin Laundry's doors with a new and improved complexion.

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